Customer Relationship Manager

Overview: 

We are looking for an prominent player in the automobile industry, committed to delivering exceptional products and services to valued customers. We are seeking a highly motivated and experienced Customer Relationship Manager (CRM) to join our team. The ideal candidate will have strong communication skills, experience in handling customer complaints, and a proven ability to lead teams and meet targets.

Job Responsibilities:

1.  Customer Relationship Management: Build and maintain strong, long-lasting relationships with customers, ensuring their satisfaction and loyalty to our branding. 
2. Complaint Handling: Address and resolve customer complaints and concerns promptly and professionally, aiming for effective solutions and positive outcomes.
3. Lead and Mentor Team: Manage and lead a team of customer service representatives, providing guidance and support to ensure high standards of service.
4.  Target-Oriented Sales Support: Collaborate with the sales and marketing teams to achieve customer satisfaction goals and meet set targets, including customer retention and referral metrics.
5. Customer Feedback: Gather and analyze customer feedback to identify trends and opportunities for improvement in both products and services.
6.  Reporting & Analysis: Provide regular reports to senior management on customer satisfaction levels, team performance, and complaint resolution statistics.

 Job Requirements:

1. Excellent verbal and written communication skills; ability to articulate ideas clearly and professionally to customers and team members.
2. Previous experience in a customer-facing role, preferably within the automobile or related industry.
3.  Demonstrated ability to effectively handle customer complaints, with a focus on conflict resolution and customer satisfaction.
4.  Experience in leading and motivating a team, with the ability to influence and guide others to achieve targets and goals.
5.  Strong focus on meeting and exceeding individual and team performance targets.
6.  Ability to think critically and creatively to resolve customer issues and improve service processes.

Location : Panaji, Goa.
For any further details please write to us on <jobs@samyojak.in>