Job Overview:
We are seeking a highly organized and proactive HR & Admin Executive and Process Manager to lead and manage a wide range of HR, administrative, and process-related responsibilities. The ideal candidate will play a pivotal role in recruitment, onboarding, training, employee performance management, CRM process development, system compliance, and office administration.
Job Responsibilities:
- Human Resources & Recruitment :
- Manage end-to-end recruitment including job posting, resume screening, interviews, and selection.
- Handle offer closures, salary negotiations, and finalizing employment agreements.
- Plan and execute induction and onboarding programs for new hires.
- Identify training needs, coordinate training sessions, and support employee development.
- Conduct periodic performance evaluations and monitor KPIs.
- Develop, monitor, and report on HR KPIs to align with organizational goals.
- Administrative & CRM Management :
- Oversee day-to-day office administration including supplies, facilities, and support operations.
- Document and standardize business processes across departments.
- Define and implement CRM processes in collaboration with the development team.
- Liaise with the head office development team to ensure systems are customized and functional.
- Follow up on outstanding collections, especially for retail media payments.
- Process Enforcement & System Compliance :
- Ensure strict adherence to defined systems and processes across all teams.
- Conduct regular training on system usage and operational workflows.
- Promote system-based operations to reduce manual errors and improve efficiency.
- Identify process gaps and work with relevant teams to implement improvements.
Job Requirements:
- Candidates must have a BBA or MBA qualification.
- A minimum of 4 years of total experience is required, with at least 2 years of relevant experience in HR and administrative functions.
- Must possess strong skills in lead generation and communication.
- Should have hands-on experience with HR processes, including attrition, retention, Employee Self-Service (ESS), and employee engagement.
- Awareness of ISO 9001 standards is required.
- Preferred candidates will have experience in HR KPI tracking or HR analytics.
- Should demonstrate strong presentation skills and proficiency in MS Office tools.
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Gender Preference: Female
- Language Preference: Kannada, English, Hindi
