Overview:
The Software Support Executive is responsible for providing technical assistance to existing clients through online support and on-site visits. The role includes resolving software-related issues, installing new software at client locations, and ensuring timely AMC collection. The ideal candidate should have strong problem-solving skills, excellent customer communication abilities, and a proactive approach to customer service.
Job Responsibilities:
•Provide online support to existing clients to resolve software-related issues.
•Visit customer locations to diagnose and fix technical problems.
•Install new software and ensure proper configuration at client sites.
•Handle AMC collection and ensure timely renewals.
•Coordinate with customers and internal teams to ensure high levels of customer satisfaction.
•Maintain records of customer interactions and solutions provided.
Job Requirements:
•Any graduate with at least 1 year of experience in software support or a similar role.
•Strong time management, customer communication, and coordination skills.
•Ability to handle customer complaints effectively and ensure resolution.
•Proficiency in problem-solving and presentation skills.
•Willingness to travel as needed.
Experience
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