Description
Overview :
A Holiday Homes & Villas Hospitality Group, with a growing portfolio of 30+ premium villas across North Goa, is seeking a dynamic Reservations Manager. This role is ideal for a performance- oriented professional with a strong grasp of booking operations, revenue optimization, and OTA distribution strategies. The position focuses on delivering curated, high-end travel experiences to guests seeking privacy, comfort, and personalized service — with a clear emphasis on data-driven decision-making and achieving key performance indicators (KPIs).
Job Responsibilities :
Revenue Management :
- Design and implement dynamic pricing strategies to maximize occupancy and revenue across all villas.
- Analyze market trends, competitor rates, and booking patterns to optimize rate structures.
- Manage and update inventory, availability, and rate parity across all distribution channels.
- Monitor and report on key revenue KPIs: ADR (Average Daily Rate), RevPAR (Revenue per Available Room), Occupancy %, and LOS (Length of Stay) — with action plans for improvement.
OTA Management :
- Manage and continuously improve listings on major OTA platforms (Airbnb, Booking.com, MakeMyTrip, etc.) for maximum visibility and booking conversions.
- Build strong relationships with OTA account managers to secure visibility campaigns, deals, and promotions.
- Ensure all listings are high-quality, up-to-date, and SEO-optimized with compelling descriptions and images.
- Track and analyze OTA performance metrics such as listing score, search visibility, and conversion rate.
Sales & Distribution:
- Drive direct bookings through offline travel agents, corporate clients, influencers, and repeat customers.
- Develop seasonal and promotional offers to boost villa occupancy in both peak and off- peak seasons.
- Generate and manage B2B relationships to tap into new markets and channels (travel agents, event planners, etc.).
- Follow up on leads with urgency, track conversion rates, and strive for high inquiry-to-booking conversion ratios.
Reporting & Strategy:
- Prepare weekly/monthly reports on sales performance, revenue trends, and forecasting.
- Collaborate with the Marketing Team to align on demand generation strategies and seasonal campaigns.
- Contribute to annual planning, budgeting, and target-setting based on past KPIs and market forecasts.
Job Requirements :
- Educational Qualification: Graduate or equivalent.
- 4–8 years of combined experience in sales and revenue management within the hospitality or short-term rental space (Hospitality/Online Travel Agencies/Villas).
- Demonstrated success in improving occupancy rates, ADR, and conversion ratios using a strategic, KPI-focused approach.
- Deep understanding of OTA platforms, revenue optimization, and hospitality sales techniques.
- Excellent communication, negotiation, and relationship-building skills.
- Familiarity with the Goa tourism market is a strong advantage.
- Ability to work independently and drive results.
Why Join the company?
- Be part of a fast-scaling, luxury vacation brand redefining stays in Goa.
- Manage a premium portfolio of villas with strong guest satisfaction and repeat business.
- Opportunity to grow with the company and lead strategic initiatives.
- Competitive compensation + incentive-based bonuses + accommodation + other perks.
- Chill Work Culture – Casual vibes, open minds, and fresh ideas.
- Swap the cubicle for coconut trees and coastal breeze — welcome to Goa!!
Salary + Accommodation + other perks and benefits.
Location – North Goa
